These steps must be followed to ensure a valid warranty.
Use washable mattress (and pillow) covers to protect your mattress from stains. Buy them in a purpose-made ‘barrier’ fabric if you have a dust allergy. Stains, soiling, fluid penetration or other signs of abuse may void the warranty and make your product ineligible for repair or replacement.
Throw the bedclothes back in the morning and leave the bed to air for 20 minutes to allow body moisture to evaporate.
Turn your mattress over (if advised) and end to end every three or four weeks, and every week for the first three months, to help upholstery fillings to settle down more evenly and to promote even wear. If your mattress has a layer of memory foam on one side, you should simply rotate your mattress rather than turning it over. Because it has a layer of memory foam, it will be less susceptible to settlement, so you should not be worried that it cannot be turned.
To keep your mattress at its best, don’t sit on the edge of the bed regularly and don’t let the children bounce on it.
Don’t leave any plastic wrappings on a new bed mattress – this could lead to rot.
Vacuum the mattress and base from time to time. Using detergents or chemical cleaners on your mattress is likely to damage the fabric and stitching.
If your mattress is stained, use a cloth with mild detergent and warm or cold water. Never soak a mattress.
Use an appropriate frame and centre support on small double and larger sets to ensure validation of your warranty. We recommend divan bases, flat slatted bedsteads and metal mesh bases.
Carry your mattress upright on its side. It is easier to handle and less likely to damage the mattress. If you need to store your mattress for an extended period, please store it flat. Don’t lift your mattress by the handles (if included). Handles are designed to position the mattress only.
Due to modern day fillings being more sumptuous than their predecessors, settlement within your mattress should be expected and is perfectly normal.
Your new mattress is zoned to complement the human body. As such, you may observe some settlement of the upholstery in the zoned areas where your body weight is greatest. There is no need for concern; it demonstrates that the mattress zones are working as designed, offering optimum support in the zoned areas.
Bending or rolling your mattress will damage the core unit and invalidate the warranty.
Some residual foam odour may be apparent upon removing your new foam mattress from its packaging. This is quite normal and is not a cause for concern. Please give the mattress time to air by leaving it uncovered in a well-ventilated room for several hours before use. Foam-based products do have a natural odour which disperses over the life time of the product however as above there is no cause for concern and this strength of this odour will reduce within 2-3 weeks of use.
If you have purchased a rolled up mattress, please ensure that you unroll and place it on a bed in a warm room for 24 hours before use. After this time the mattress will fully regain its normal shape. Please note that recovery time will be faster when placed in a warm environment however some mattresses may take up to 72 hours to fully expand to their advertised depths. It is vitally important that rolled mattresses are opened as soon as possible to avoid failure in the properties of the mattress from being rolled for too long.
The mattress cover is not suitable for machine washing.
If this is your first foam mattress, it may take a few days to get used to the feel as it is very different to a traditional spring mattress. Please be aware that slight softening of the foam may occur during the first few weeks but this should not be a cause for concern.
Over a period of time, you will notice a yellowing of the foam. This is perfectly normal and is due to the properties of the foam, and will not affect either the quality or performance of your mattress.